Privacy Policy for Grateful Ape
Effective Date: 10/10/2024
At Grateful Ape, accessible from gratefulape.com, your privacy is important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding that information.
Information We Collect
We may collect personal information that you provide to us when you:
- Visit our website
- Subscribe to our newsletter
- Purchase products or services
- Contact us via email or through our contact form
The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Shipping address
- Payment information
How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you regarding your orders or inquiries
- To send you marketing communications, if you have opted in
- To improve our website and services
- To comply with legal obligations
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except to the extent necessary to fulfill your orders (e.g., with shipping companies) or as required by law.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files placed on your device that help us understand your preferences and improve our services. You can choose to accept or decline cookies through your browser settings.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of your personal information
- Request deletion of your personal information
- Opt-out of marketing communications
To exercise any of these rights, please contact us at: ab@gratefulape.com
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.
Terms and Conditions
Last Updated: 03/19/2025
By accessing or using our website (gratefulape.com) and purchasing our products, you agree to comply with the following Terms and Conditions. Please read them carefully.
1. General Terms
1.1 These Terms and Conditions govern your use of our website and the purchase of our handmade silver jewelry and related products. 1.2 By using our website, you confirm that you are at least 18 years old or have obtained parental consent to use this site. 1.3 Grateful Ape reserves the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the revised Terms.
2. Products and Orders
2.1 All products are handcrafted, and variations in size, shape, or color may occur. Each piece is unique, and the images on the website are for reference only. 2.2 We reserve the right to refuse or cancel any order at our discretion. If your order is canceled, you will be refunded in full. 2.3 Prices are listed in U.S. dollars and are subject to change without prior notice. 2.4 Custom orders may require additional processing time and are non-refundable once production has begun.
3. Payments
3.1 We accept major credit cards, PayPal, and other payment methods as indicated at checkout. 3.2 All payments must be made in full before an order is processed and shipped. 3.3 Grateful Ape is not responsible for any additional fees charged by your bank or payment provider.
4. Shipping and Delivery
4.1 We ship domestically and internationally. Shipping costs and estimated delivery times are displayed at checkout. 4.2 Grateful Ape is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. 4.3 Customers are responsible for providing accurate shipping information. If a package is returned due to incorrect information, the customer may be responsible for additional shipping fees.
5. Returns and Exchanges
5.1 Due to the handmade nature of our products, all sales are final unless the item arrives damaged or defective. 5.2 If you receive a damaged or defective item, you must contact us within 7 days of delivery with photos and a description of the issue. 5.3 Approved returns will be eligible for a refund or exchange. Return shipping costs are the responsibility of the customer unless the return is due to our error.
6. Intellectual Property
6.1 All designs, images, logos, and content on gratefulape.com are the intellectual property of Grateful Ape and may not be used, reproduced, or distributed without our permission. 6.2 Unauthorized use of our intellectual property may result in legal action.
7. Limitation of Liability
7.1 Grateful Ape is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. 7.2 Our products are not intended for children or individuals with metal allergies. Customers are responsible for ensuring our products are safe for their use.
8. Privacy Policy
8.1 We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data.
9. Governing Law
9.1 These Terms and Conditions are governed by the laws of the State of Vermont, United States, without regard to conflict of law principles. 9.2 Any disputes arising from these Terms will be resolved in the courts of Vermont.
Contact Us
If you have any questions or concerns about this Privacy Policy or Terms & Conditions, please contact us at:
Grateful Ape
Email: ab@gratefulape.com
Website: gratefulape.com